Resume
Work Experience
INSPARK Intelligent Business Solutions
Wunderman Thomson (VML)
ISCLOUD Ltd.
Sabanci Gönüllüleri Vakfi
KOUZU Restaurant London
Tanisan Seversin Animal Rights Association
2022
Salesforce Technical Consultant
Proficient in implementing Nonprofit Success Pack (NPSP) and Sales Cloud packages for three global NGOs and two commercial companies, followed by over 20 comprehensive training for clients to ensure seamless adoption.
2021 - 2022
Customer Journey Analyst
Direct involvement with a global automotive giant, FORD, on diverse projects including connectivity, loyalty, and segmentation.
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Collaborated with IT to optimise customer journey processes, enhancing customer experience and increasing customer
satisfaction scores by 20%.
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Managed CRM automated marketing communications, analysed over 2M data points, resulting in a 5% increase in sales turnover and a 10% improvement in campaign effectiveness.
2020 - 2021
Salesforce Consultant
Advised clients on the strategic advantages of Salesforce CRM solutions and optimised their effective utilisation, driving enhanced customer relationship management and operational efficiency.
Successfully managed the external sales pipeline, converting leads into prospective clients, and significantly boosting client acquisition and retention rates.
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Provided AGILE project management taking into consideration all possible risks, limitations, stakeholder concerns, and requirements while maintaining deliberate controls throughout each project.
2020 - 2021
Digital Media Volunteer
Organised 10 events for medical students lacking financial resources to participate in art-related activities, aiming to create more empathetic doctors.
Organised the creation of impactful digital marketing content, including designing social media visuals for Instagram, increasing engagement by 60%.
2019 - 2020
Digital Marketing Assistant
Created and managed the restaurant's online branding, social media presence, public relations, and digital marketing materials through networking with event planners, influencers, and designing visuals for promotional campaigns across various platforms.
2017 - 2018
Co-Founder
Conceived and executed the association's mission by assembling and leading a team to rescue, train, and re-home over 200 stray dogs.
Raised public awareness through media outreach and social media campaigns, increasing follower engagement by 75%.
Secured approximately £50k in sponsorships and partnerships with local authorities and corporations, significantly boosting
project funding.
Education
2023 - 2024
MA User Experience Design
Regent's University London
2019 - 2020
MSc International Business Management
Kingston University London
2012 - 2018
BA International Relations
Koc University
Skills & Expertise
Certifications
Salesforce CRM Trailhead
The Fundamentals of Digital Marketing - Credential ID 26W UCF B9A
​Excel Crash Course - Credential ID 29534992
Python For Non-Programmers - LinkedIn
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UX Design
User Research: Conducting interviews, surveys, and usability testing & Wire framing & Prototyping: Expertise in Figma, Framer, and Adobe & User Interface Design (Proficient in visual design, typography, and colour theory
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CRM & Marketing
Proficient in Salesforce & Microsoft CRM & Strategic Marketing (Planning and executing strategic marketing initiatives), Brand Management: (Positioning and managing brand identity), Digital Marketing (SEO, SEM, social media, and email marketing
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Project Management
AGILE Methodologies (Skilled in Scrum and Kanban), Campaign Management (Planning and analytics for marketing campaigns), Market Research (Conducting consumer insight and market research
Languages
Turkish (Mother Language), English (Advanced), Chinese Mandarin (Beginner)